Description
Sign in to licensed Resolve and open its AI service first to prepare your customer account before buying credit. This purchase adds the full stated amount of Resolve AI service credit to your shared customer account; tax is added separately. It is not a separate license or OpenAI tokens. Purchased credit has no automatic expiry. Trial credit is used first.
Each account receives a one-time $1 trial expiring 30 days after the first authorized AI dispatch. Final charges are twice metered provider cost, rounded up once to cents, with a one-cent minimum for positive usage. Validated inconclusive reports may be charged; no completed report means no charge. If advanced analysis fails but an initial report is available, only the initial analysis is charged. Unresolved holds release within 24 hours.
Contact support to request a refund of unused purchased credit. Trial credit has no cash value. Credit refunds do not cancel your license. Disputes may pause new AI use during staff review; manual use and local reports remain available.
