Account & licensing
Review orders, subscription status, license details, and available downloads in one secure place.
Open My AccountAVDACS Support
Start with the right path.
Use your customer account for subscriptions, licenses, and downloads. Contact AVDACS directly for product or technical help.
Technical support
Include the application name, version, a short description of the issue, and an exported report when available.
Email technical supportProduct questions
Not sure which application fits your workflow? Tell us what stage of the deployment is slowing the team down.
Contact AVDACSSubscriptions, cancellations and billing
Manage or cancel a subscription in My Account. Cancellation stops future renewal charges; access continues through the paid-through date. See the Refund and Cancellation Policy for exceptions and billing-review requests.
If you cannot access My Account, email support@avdacs.com with your order number and the product. Do not send a password, full card number or license key.
For a purchase order or additional government procurement terms, request a procurement review before ordering.
Faster troubleshooting
What to include in a support request.
- 1
Identify the application
Configure, Verify, or Resolve, plus the version shown in the application.
- 2
Describe the last successful step
Tell us what you expected, what happened, and when the behavior changed.
- 3
Attach the useful evidence
Include exported reports or screenshots after removing passwords and other sensitive information.
Independent software
AVDACS Configure, Verify, and Resolve are independent technician tools designed to complement Crestron® applications and DM NVX® systems. They do not replace Crestron applications, documentation, commissioning procedures, firmware, or support.
Legal disclaimer: Crestron did not create, does not own, will not support, does not endorse, and is not connected in any way with these applications. Do not contact Crestron with questions or support requests.