AVDACS Privacy Policy
Version: 1.2 | Effective Date: October 30, 2026
This Privacy Policy describes how AVDACS LLC, 1100 Enterprise Way NW, #2305, Huntsville, Alabama 35806 ("AVDACS," "we," "us," or "our"), collects, uses, discloses, and retains personal information in connection with avdacs.com, our downloadable software products, customer accounts, subscriptions, licensing services, protected downloads, support, and related communications (collectively, the "Services").
1. Scope
The Services are offered for business, professional, and governmental use. This Policy applies to personal information relating to visitors, account holders, purchasers, customer representatives, authorized users, support contacts, and others who interact with the Services. It does not alter the terms of an applicable End User License Agreement, accepted Order, or other written agreement with AVDACS.
The Services are not intended for personal, family, or household use. AVDACS does not knowingly collect personal information from children through the Services.
2. Information We Collect
Account and Contact Information
We may collect a name, business email address, company or organization, username, business address, telephone number if provided, account preferences, authentication records, and information submitted through contact or product-inquiry forms.
Order and Subscription Information
We may collect or receive product and SKU information, prices, currency, taxes, order status, subscription status, renewal and paid-through dates, payment-provider references, refunds, payment disputes, customer acceptance records (including the document versions accepted and the date, time, Internet Protocol address, and browser user agent associated with each acceptance), and license-resource status. Stripe is our payment-services provider and processes payment-card information and related payment data to process transactions. Where applicable, Stripe processes that information under Stripe's Data Processing Agreement, available at https://stripe.com/legal/dpa, and Stripe's Privacy Policy, available at https://stripe.com/privacy. AVDACS receives transaction and payment-status information and may receive related fraud or dispute information, but does not store full payment-card numbers in its software.
License and Product Information
We may collect product code, application version, license key, a random installation identifier, a one-way SHA-256 machine value, activation and deactivation events, entitlement status, validation times, request identifiers, and limited device or network information used for security and rate limiting. The applications are not intended to send customer project files, configuration contents, report contents, passwords, or payment-card numbers to the licensing service.
Downloads, Support, and Feedback
We may collect requested files, release versions, download time, account and order references, support messages, diagnostic information voluntarily provided, license-reset and offline-activation information, and feedback or comments submitted through an account. Comments are reviewed before publication, and an approved comment is publicly visible on the website with the display name associated with the submitting account. Do not send passwords, full payment-card numbers, license keys, customer data, or private system information by email or through a public comment field.
Technical Information
We may collect Internet Protocol address, browser or application user agent, timestamps, cookie or session identifiers, security events, and server logs. The AVDACS entitlement audit log is designed to store short keyed references instead of raw license keys, installation identifiers, machine values, or Internet Protocol addresses.
3. Sources of Information
We obtain information directly from you or your organization, automatically through use of the Services, from payment and ecommerce providers in connection with an order, and from service providers that support hosting, security, licensing, email delivery, or customer support.
4. How We Use Information
AVDACS uses information to operate and protect the Services; create and secure accounts; process orders and subscriptions; issue, validate, transfer, suspend, and revoke license entitlements; enforce trial and activation limits; deliver protected downloads; send transactional and renewal notices; provide support; prevent fraud and misuse; maintain security; comply with law; and establish, exercise, or defend legal claims.
We do not treat trial registration, contract acceptance, or a purchase as consent to marketing. If we offer marketing communications, we will use a separate choice and provide an unsubscribe method.
5. How We Disclose Information
AVDACS may disclose personal information to service providers that host the website, process payments, operate ecommerce and subscription functions, provide security, deliver transactional email, maintain licensing systems, store backups, or assist with support. These providers include Pressable for managed WordPress hosting, Stripe for payment processing, WordPress, WooCommerce, WooCommerce Subscriptions, Kestrel API Manager, and AVDACS-controlled licensing systems. We may replace or add service providers as our Services change and will update this Policy or provide any notice required by applicable law.
We may also disclose information when required by law; to protect AVDACS, our customers, or others; in connection with a financing, merger, reorganization, sale of assets, or similar transaction; or with your direction or consent. We do not disclose account credentials or license keys to unauthorized persons.
6. Sale, Sharing, and Targeted Advertising
AVDACS does not sell personal information as that term is defined by applicable privacy law, share personal information for cross-context behavioral advertising, or use personal information for targeted advertising. Before engaging in any of those activities, AVDACS will update this Policy and provide any notice, choice, or consent required by applicable law.
7. Cookies and Similar Technologies
The website uses cookies and similar storage needed for secure sign-in, account and subscription management, shopping-cart and checkout functions, payment processing, fraud prevention, and user preferences. Stripe and our hosting or security providers may set or receive identifiers needed to provide their services. Before enabling a non-essential cookie, behavioral analytics, advertising pixel, chat widget, or provider-based email open or click tracking, AVDACS will update this Policy and implement any notice, preference, or consent measure required by applicable law.
Some browsers provide a Do Not Track setting. Because there is no uniform industry standard for responding to that setting, the Services do not respond to Do Not Track signals. AVDACS does not sell or share personal information for cross-context behavioral advertising or use personal information for targeted advertising as described in Section 6.
8. Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including account and service operation, fraud and repeated-trial prevention, tax and accounting records, contract and acceptance evidence, warranty and dispute handling, security, backup integrity, and legal compliance. Retention periods vary by record type and may be extended when necessary for a legal claim, investigation, audit, or preservation obligation.
For example, AVDACS retains order, subscription, payment-reference, and contract-acceptance records for the period necessary to administer the relationship and for seven years after the associated subscription or account relationship ends, or longer when required by law or needed for a legal claim, audit, or preservation obligation. AVDACS retains keyed trial-control records for the same period or, if longer, for as long as it offers a trial for the applicable product, so that a one-time trial cannot be restarted. We retain licensing, security, and support records for the period reasonably necessary to provide the Services, prevent abuse, resolve disputes, and comply with law. We delete, deidentify, or aggregate information when it is no longer needed, subject to backup-cycle and legal-preservation requirements.
9. Security
AVDACS uses administrative, technical, and physical safeguards appropriate to the nature of the information and Services. These measures include encrypted network connections, restricted administrative access, protected secrets, signed entitlement responses, password hashing provided by WordPress, payment processing by Stripe, minimized licensing logs, backups, updates, and security monitoring. No system can guarantee absolute security.
You are responsible for protecting your account credentials, license information, computers, networks, and downloaded installers. Report a suspected account or license compromise promptly to support@avdacs.com.
10. Privacy Rights and Choices
Depending on applicable law, you may have the right to request access to, correction of, deletion of, or information about personal information concerning you. You may also have rights to limit certain processing, obtain a portable copy, object to certain processing, opt out of a sale, sharing, or targeted advertising, or appeal a decision concerning a privacy request. Rights vary by jurisdiction and are subject to lawful exceptions.
To make a privacy request, email legal@avdacs.com with the subject line "Privacy Request" and describe your request. We may verify identity, authority, and the scope of the request before acting. An authorized agent may submit a request where applicable law permits, but we may require proof of the agent's authority and verification of the affected person's identity. If we deny a request, you may appeal by replying to our decision and using the subject line "Privacy Appeal."
You may update account details and manage subscriptions through My Account. Transactional messages about orders, security, licenses, downloads, and renewals are part of the requested Services and are distinct from marketing communications.
11. International Processing
AVDACS is based in the United States. Information may be processed in the United States and in other locations where our service providers operate. If AVDACS makes Services available in a jurisdiction requiring additional privacy disclosures, transfer safeguards, or a representative, AVDACS will implement the applicable measures before enabling that offering.
12. Changes to This Policy
AVDACS may update this Policy to reflect changes in the Services, our providers, or legal requirements. We will post the revised Policy with an updated effective date and provide additional notice when required by applicable law.
13. Contact
Privacy questions and requests may be sent to legal@avdacs.com or mailed to AVDACS LLC, 1100 Enterprise Way NW, #2305, Huntsville, AL 35806, USA. Product support requests should be sent to support@avdacs.com or submitted through https://www.avdacs.com/support/.