AVDACS Refund and Cancellation Policy
Version: 1.2 | Effective Date: October 30, 2026
AVDACS sells downloadable business software and time-limited software subscriptions. This Policy explains voluntary cancellation, billing-error review, and refunds. It supplements the applicable AVDACS End User License Agreement ("EULA"), Terms of Sale, Subscription and Renewal Terms, and accepted Order. Capitalized terms not defined in this Policy have the meanings given in the Terms of Sale or the applicable EULA, and "customer" means the Customer identified under the Terms of Sale.
1. General Refund Rule
Payments are final and non-refundable except where applicable law, an express written AVDACS warranty or remedy, this Policy, the Subscription and Renewal Terms, an accepted Order, or an accepted government agreement requires otherwise. Customers should review system requirements, use the available no-charge Trial, and confirm the selected product and billing term before purchase.
For paid Software, the applicable EULA provides a 30-day limited warranty beginning on the first paid Activation that the then-current Software will perform substantially in accordance with its Documentation when used in a supported environment. If a covered failure is timely reported and the EULA conditions are met, AVDACS may, at its option, repair or replace the Software, provide a workaround, or refund the Fees paid for the affected Software in exchange for termination of the affected Entitlement. That EULA provision states the customer's exclusive contractual remedy for a covered warranty breach, subject to rights that applicable law does not permit the parties to exclude.
2. Subscription Cancellation
A customer may disable automatic renewal at any time through My Account or an available support-assisted method. Cancellation stops future renewal charges and takes effect at the end of the already-paid term. The customer retains access through the Paid-Through Date and does not receive a prorated refund for unused time, except where applicable law or an express written AVDACS remedy requires otherwise. AVDACS will time-stamp every cancellation request received by email. If AVDACS receives an emailed cancellation request before a renewal but verifies it after the renewal charge is processed, AVDACS will refund that renewal charge.
3. Higher Renewal Prices
The Subscription and Renewal Terms govern notice and consent for a higher renewal price. Where New York law applies and AVDACS has not obtained required affirmative consent for a higher price, the customer may cancel at any time within at least 14 days after the higher charge and receive a pro rata refund of the remaining term. This Section does not limit a remedy that applicable law provides.
4. Rejected or Canceled Orders
If AVDACS declines or cancels an unaccepted Order after receiving payment, AVDACS will promptly return the amount received for that Order, except to the extent applicable law requires AVDACS to hold or block those funds. If AVDACS cancels an accepted Order for an obvious pricing or product-description error within the 14-calendar-day period stated in the Terms of Sale, AVDACS will promptly return all amounts paid for the affected Order.
5. Trials
A no-charge Trial requires no payment card, does not renew, and does not convert automatically to a paid Subscription. A Trial expires seven days after first successful Activation. Because the Trial has no charge, there is no Trial payment to refund.
6. Duplicate, Unauthorized, or Incorrect Charges
A customer that believes a charge was duplicated, unauthorized, or inconsistent with the accepted Order should contact support@avdacs.com promptly with the order number and a description of the issue. The customer should not send a full payment-card number, password, or license key by email. AVDACS will investigate and correct a verified billing error by refunding or crediting the erroneous amount. Nothing in this Policy limits a right the customer may have under applicable law or through its payment provider.
7. Effect of an Approved Refund
An approved refund may require cancellation of future renewal, termination of the affected Entitlement, loss of protected-download access, and uninstalling or ceasing use of the Software. A refund does not automatically resolve a chargeback, fraud review, tax adjustment, or other legal claim. A signed offline lease already issued to an eligible machine may remain locally usable until its expiration, for no more than seven days and never beyond the Entitlement that supported it.
8. How to Request a Review
To request a refund or billing review, send the order number, product, purchase date, organization, and reason for the request to support@avdacs.com. AVDACS may request reasonable information to verify the account, authority, payment, supported environment, and claimed error or warranty issue. Contractual notices to AVDACS must be sent to legal@avdacs.com and AVDACS LLC, 1100 Enterprise Way NW, #2305, Huntsville, AL 35806, USA, as provided in the Terms of Sale.