AVDACS Terms of Sale
Version: 1.2 | Effective Date: October 30, 2026
These Terms of Sale ("Terms") govern each order submitted to AVDACS LLC, and each Order AVDACS LLC accepts, for AVDACS software, subscriptions, Trials, downloads, and related support. "Services" means the avdacs.com website, checkout, customer accounts, subscriptions, licensing services, protected downloads, support, and related communications. "AVDACS," "we," "us," and "our" mean AVDACS LLC. "Customer," "you," and "your" mean the business, professional practice, governmental entity, or other legal entity identified in the applicable Order. Capitalized terms not defined in these Terms have the meanings given in the applicable AVDACS End User License Agreement ("EULA").
1. Business and Governmental Customers
AVDACS offers its products for business, professional, and governmental use, not for personal, family, or household use. By submitting an Order, the individual doing so represents that the individual is legally able and authorized to bind Customer. AVDACS may require business, tax, payment, export, or authority verification before accepting or fulfilling an Order.
A governmental entity may use the Services only to the extent permitted by applicable procurement law and its authorized purchasing procedures. A governmental Customer may use self-service checkout for an authorized purchase-card transaction or another method its procurement rules permit. AVDACS does not accept a governmental purchase order, procurement term, or amendment unless AVDACS expressly accepts it in writing through an authorized representative. A governmental Subscription may renew automatically only if the governmental Customer is authorized to accept that recurring-payment arrangement and applicable procurement law permits it; otherwise, AVDACS will configure the Subscription without automatic renewal. A written government addendum is required only when the governmental Customer seeks additional or conflicting procurement terms.
2. Orders and Acceptance
An order submission is an offer to purchase a Subscription or request a Trial. An online submission may authorize AVDACS and its payment processor to process the amount due, but payment authorization or collection alone does not constitute acceptance of the Order. An Order becomes binding only when AVDACS accepts it by written confirmation, fulfillment, Activation, or another express acceptance. AVDACS may reject or cancel an unaccepted Order for a pricing or description error, suspected fraud, payment failure, product unavailability, territory restriction, export or sanctions concern, or legal-compliance reason. If AVDACS declines or cancels an unaccepted Order after receiving payment, AVDACS will promptly return the amount received for that Order, except to the extent applicable law requires AVDACS to hold or block those funds. If AVDACS discovers an obvious pricing or product-description error in an accepted Order within 14 calendar days after acceptance, AVDACS may cancel the affected Order by notice to Customer given within that period and will promptly return all amounts paid for the affected Order.
A purchase order does not bind AVDACS merely because Customer submits it. Customer's preprinted or standard purchase-order terms do not modify these Terms or an applicable End User License Agreement unless AVDACS expressly accepts the conflicting term in a signed writing.
3. Prices, Payment, Invoices, and Taxes
The product, license type, Activation limit, price, currency, billing frequency, taxes, and amount due are shown at checkout before the Order is submitted and are identified in the Order confirmation. Unless AVDACS agrees in a signed writing to invoice Fees, Fees are payable in advance. A paid Subscription is charged to the payment method selected or maintained for the Subscription, subject to the Subscription and Renewal Terms.
If AVDACS agrees in a signed writing to invoice Fees, that writing or the accepted Order will state the invoice terms and payment due date. Unless it states otherwise, an invoice is due 30 calendar days after its date. AVDACS may suspend fulfillment, Activation, renewal, or support for an undisputed overdue amount after reasonable notice, subject to applicable law and an accepted government agreement.
Customer is responsible for sales, use, value-added, withholding, and similar taxes, excluding taxes based on AVDACS' net income. AVDACS may collect tax, request exemption documentation, or restrict a transaction or territory while tax treatment is reviewed.
4. Trials, Subscriptions, and Licenses
A no-charge Trial begins at first successful Activation, lasts seven days, does not require a payment card, and does not automatically convert to a paid Subscription. A paid Subscription renews automatically only as stated in the Subscription and Renewal Terms and the checkout disclosures accepted for that Subscription.
Software is licensed, not sold. Use of the Software is governed by the applicable EULA, including the Activation limit, use restrictions, warranties, warranty disclaimers, limitation of liability, export restrictions, and suspension or termination rights. For paid Software, the limited-warranty period stated in the EULA begins on the first paid Activation.
5. Digital Delivery and Downloads
Digital fulfillment occurs through Customer's secure AVDACS account after the applicable order, payment, and license checks. Download links may expire and may require sign-in. Customer should obtain installers only from the AVDACS account area, review system requirements and release notes, and verify the published release version and SHA-256 checksum before installation.
The initial commercial installers are not digitally code-signed. Windows may identify the publisher as unknown or display a SmartScreen warning. This disclosure does not instruct Customer to bypass or disable a security control. A Customer that cannot verify a file's source or checksum should contact AVDACS before installation.
6. Support and Compatibility
Standard support is available through https://www.avdacs.com/support/ and support@avdacs.com. No service level, response time, on-site service, custom engineering, or compatibility commitment applies unless an accepted Order or separate signed agreement expressly provides otherwise. Customer is responsible for confirming supported Windows, device, firmware, network, account, and security requirements before deployment.
7. Refunds, Billing Disputes, and License Status
Fees are non-refundable except where applicable law, an express written AVDACS warranty or remedy, the Subscription and Renewal Terms, the Refund and Cancellation Policy, an accepted Order, or an accepted government agreement requires otherwise. The Refund and Cancellation Policy governs voluntary cancellation and refund requests. AVDACS will honor its express commitment in those policies to refund a renewal charge processed after a timely cancellation request and the price-increase refund rights described in the Subscription and Renewal Terms. A refund, chargeback, fraud event, material breach, security risk, or administrative correction may affect order, subscription, download, and license status as permitted by the EULA and applicable law.
8. Third-Party Materials and Product References
AVDACS software may include or interoperate with third-party products, software, content, data, devices, services, or documentation governed by separate notices or terms. Third-party license and copyright notices are included with the Software or published at https://www.avdacs.com/legal/third-party-notices/. Customer must comply with applicable third-party terms. AVDACS is not responsible for changes, outages, security settings, firmware, interfaces, or policies controlled by a third party.
Crestron did not create, does not own, will not support, does not endorse, and is not connected in any way with the AVDACS applications. Do not contact Crestron with questions or support requests about AVDACS. Crestron and DM NVX are trademarks or registered trademarks of Crestron Electronics, Inc. AVDACS claims no ownership of those marks. Other names and marks belong to their respective owners. References to third-party products identify intended interoperability and do not imply affiliation, sponsorship, or endorsement.
9. Export Controls and Territory Restrictions
Orders, delivery, Activation, downloads, and support are subject to applicable export-control, import, trade-sanctions, tax, privacy, and payment requirements. Customer must not obtain, export, reexport, transfer, release, or provide the Software, Documentation, license files, or related technical information to a prohibited destination, end user, or end use. AVDACS may restrict or suspend a transaction, Activation, download, renewal, or support when reasonably necessary for compliance.
10. Order of Terms
The Subscription and Renewal Terms and the Refund and Cancellation Policy are incorporated policies that form part of these Terms. Each Order incorporates the versions of these Terms, the incorporated policies, and the EULA in effect when the Order is submitted. An accepted Order identifies the product, price, license type, Activation limit, and term. The EULA governs use of Software. The Subscription and Renewal Terms govern recurring billing, subject to their governmental-customer provision. The Refund and Cancellation Policy governs voluntary cancellation and refund requests. The Privacy Policy describes our processing of personal information. A separately signed agreement or government addendum controls over these Terms only to the extent it expressly identifies the conflict and is accepted by AVDACS through an authorized representative.
If a conflict concerns recurring billing, the Subscription and Renewal Terms control. If a conflict concerns use of the Software, the EULA controls. An express payment, refund, cancellation, renewal, or notice commitment in these Terms or an incorporated policy supplements the EULA and will be performed according to its terms. Nothing in these Terms limits a right or remedy that applicable law does not permit AVDACS to limit.
11. Liability Limitations
To the maximum extent permitted by applicable law, the warranty disclaimers, exclusions of damages, and aggregate liability cap in the applicable EULA apply to claims arising out of or relating to these Terms, an Order, a Trial, a Subscription, checkout, the Refund and Cancellation Policy, or the Services. This Section does not limit an obligation to make a refund expressly required by these Terms, an incorporated policy, an accepted Order, or applicable law, and it does not limit liability that applicable law does not permit AVDACS to limit.
12. Electronic Records, Notices, and Communications
Customer agrees that AVDACS may provide Order confirmations, invoices, renewal reminders, notices, and other transactional communications electronically at the email address associated with Customer's account or Order. Customer must maintain a current email address and business address. An electronic contractual notice is effective when received or, if no delivery failure is reported, on the next business day after sending. A mailed contractual notice is effective on documented delivery. This clause does not alter a method required for service of legal process.
Contractual notices to AVDACS must be sent to legal@avdacs.com and AVDACS LLC, 1100 Enterprise Way NW, #2305, Huntsville, AL 35806, USA. A request to cancel automatic renewal may be made as described in the Subscription and Renewal Terms and is not a contractual notice. Support requests should be sent to support@avdacs.com or submitted through https://www.avdacs.com/support/.
13. Governing Law and Venue
These Terms are governed by the laws of the State of Alabama, without regard to conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Subject to applicable law and the governmental-customer provisions in these Terms and the EULA, the parties consent to exclusive jurisdiction and venue in the state and federal courts serving Madison County, Alabama.
14. General Terms
Neither party is liable for a delay or failure caused by an event beyond its reasonable control, including natural disaster, fire, flood, epidemic, war, terrorism, civil unrest, labor disruption, utility or Internet failure, cloud or payment-provider outage, cyberattack not caused by that party's failure to use reasonable safeguards, governmental action, embargo, or change in law. This provision does not excuse payment obligations already due.
Customer may not assign these Terms, an account, a Subscription, or an Entitlement without AVDACS' prior written consent. AVDACS may assign these Terms in connection with a merger, reorganization, sale of substantially all relevant assets, or transfer to an affiliate, provided the assignee assumes AVDACS' obligations.
A waiver is effective only in a signed writing. If a provision is unenforceable, it will be enforced to the maximum lawful extent and the remaining provisions remain effective. AVDACS may update these Terms prospectively for a new Order, renewal, or material product update after reasonable notice. A revision does not retroactively change a completed paid term unless Customer accepts it or applicable law requires it.