Evidence across the DM NVX family
Discover encoders and decoders and collect model-reported endpoint, stream, route, preview, packet, HDCP, display, and processor evidence without a single-model allowlist.
03 / Resolve / AVDACS Deployment Suite
AVDACS Resolve
Turn field evidence into a clear diagnosis and practical next steps.
AVDACS Resolve gives technicians one controlled Windows workbench for manual troubleshooting and optional AI-assisted diagnosis across the DM NVX product family. Review the evidence first, understand what remains unknown, and save a durable report without allowing the app to change equipment automatically.
Technician control remains central. Resolve suggestions never change device, route, firmware, HDCP, statistics, or switch settings automatically. Licensed manual Resolve remains available without AI credit.
Questions before you choose a plan? Contact AVDACS.
Installation requirements: Verify and Resolve: Setup includes the required Microsoft runtime. A valid AVDACS license and Internet access for activation are still required.
Review the AVDACS Resolve End User License Agreement and purchase policies.
FIELD WORKFLOW
- 01Discover
- 02Select path
- 03Collect evidence
- 04Review evidence
- 05Diagnose
- 06Verify and export
What it does
Manual troubleshooting and AI-assisted diagnosis in one controlled workflow.
Manual troubleshooting and optional AI-assisted diagnosis with endpoint, signal, route, packet, HDCP, display, processor, and capability-aware switch evidence.
Technician-reviewed AI diagnosis
Review the readable evidence summary and maximum service-credit reservation before sending it. Findings separate measured facts, possible causes, missing evidence, and focused next checks.
Capability-aware switch checks
Use supported profiles and generic SNMP-compatible access. Resolve runs only the read-only port, link, counter, VLAN, IGMP, querier, and multicast checks the selected switch exposes.
HDCP, display, and signal guidance
Correlate source signal, decoder output, display connection, HDCP configuration, display capabilities, and route state to narrow the failing part of the path.
Readable reports and technical details
Save a plain-language evidence summary and diagnosis, with engineering details and rejected readings retained under Technical details.
Manual operation without AI credit
Continue discovery, evidence collection, manual diagnostics, reports, and technician handoff when AI credit or the managed service is unavailable.
Built for the work
Where Resolve fits.
- Commissioning and service troubleshooting
- Wrong-source, blank-display, HDCP, and route faults
- Endpoint and stream evidence
- Capability-aware SNMP switch checks
- Intermittent or changing evidence
- Engineering and network-team escalation
Included in Resolve
AI-assisted diagnosis when you want it.
Resolve collects and organizes evidence locally first. Before an investigation starts, you review a readable summary of what will be sent and the maximum Resolve AI service-credit reservation. The returned report separates measured facts from possible causes and identifies the next manual checks.
NVX passwords and SNMP community strings remain on the technician's computer. Suggestions are read-only and never change equipment or switch settings automatically.
Start with a one-time $1 trial
The shared customer-account trial expires 30 days after the first authorized AI dispatch. Trial credit is used first. Purchased credit is shared across the account's Resolve licenses and has no automatic expiration.
$5 credit · $10 credit · $25 credit
Applicable tax is added separately, so the full displayed credit amount is added after confirmed payment. Credit is not a separate Resolve license, raw OpenAI tokens, or an automatic subscription.
Before buying credit, sign in to licensed Resolve and open AI diagnosis once to prepare the shared customer account.
Try it on your workflow
Seven days to evaluate Resolve.
No card required. The trial does not convert automatically.
Product summary
One controlled workbench from symptom to handoff.
Collect the evidence, identify likely causes, use optional AI assistance, verify the result, and create a durable handoff report—all in one technician-controlled workflow.
- Review readable evidence before AI analysis begins.
- Diagnose source, sink, route, HDCP, display, stream, and network-path faults.
- Keep manual diagnostics and saved reports available without AI credit.
Independent software
AVDACS software is an independent technician tool designed to complement Crestron® applications and DM NVX® systems. It does not replace Crestron applications, documentation, commissioning procedures, firmware, or support.
Legal disclaimer: Crestron did not create, does not own, will not support, does not endorse, and is not connected in any way with this application. Do not contact Crestron with questions or support requests.